Effective Date: 19-03-2025
Welcome to Creative Computers (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website [creativecomputersblr.in] (the “Website”).
By using our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect different types of information to provide and improve our services. This includes:
1.1 Personal Information
When you interact with our Website, you may provide us with personal information, including but not limited to:
- Name (for order processing, support, and communication).
- Email Address (for order updates, promotions, and customer support).
- Phone Number (for order confirmations and customer support).
- Billing & Shipping Address (to process and deliver your orders).
- Payment Information (such as credit/debit card details, UPI ID, or other payment details, securely handled by third-party payment providers).
1.2 Non-Personal Information
When you visit our Website, we may collect certain non-personal data automatically, including:
- IP Address & Location Data (to detect fraud, improve security, and enhance services).
- Device Information (such as browser type, operating system, and device model).
- Website Usage Data (pages visited, time spent on the site, click patterns, etc.).
1.3 Cookies & Tracking Technologies
We use cookies and similar tracking tools to enhance user experience, track website performance, and improve our marketing efforts. See Section 5 (Cookies & Tracking) for details.
2. How We Use Your Information
We use the collected information for various purposes, including:
2.1 Order Processing & Delivery
- To process and fulfill your orders, including order confirmations, billing, shipping, and tracking.
- To handle payments through secure third-party payment gateways.
2.2 Customer Support & Communication
- To respond to inquiries, resolve technical issues, and provide customer assistance.
- To send important updates regarding order status, services, and policy changes.
2.3 Marketing & Promotions
- To send promotional offers, newsletters, and exclusive deals (only if you opt in).
- To personalize product recommendations and advertisements based on your interests.
- You can opt out of marketing emails anytime by clicking the “Unsubscribe” link or contacting us.
2.4 Website Improvement & Analytics
- To monitor and analyze Website usage trends to improve functionality and user experience.
- To ensure website security, detect fraud, and prevent unauthorized transactions.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:
3.1 Third-Party Service Providers
We work with trusted partners who assist in operating our business, including:
- Payment Processors (such as Razorpay, PhonePe) to handle secure transactions.
- Shipping & Logistics Providers to deliver your orders efficiently.
- IT & Security Service Providers to safeguard our Website and data.
- Marketing & Analytics Providers (Google Analytics, Facebook Pixel, etc.) for advertising insights.
3.2 Legal & Regulatory Compliance
We may disclose your personal data if required by law, legal processes, or government authorities to:
- Comply with applicable laws and regulations.
- Respond to legal claims, fraud investigations, or security threats.
- Protect our business, customers, and legal rights.
4. How We Protect Your Data
We take strong security measures to protect your personal data from unauthorized access, misuse, and breaches. Our security practices include:
- SSL Encryption: All data exchanges between users and our Website are encrypted to prevent unauthorized interception.
- Secure Payment Processing: We do not store payment details on our servers; transactions are handled by secure payment gateways.
- Access Control: Only authorized personnel have access to sensitive customer data.
- Regular Security Audits: We periodically review our systems to prevent security vulnerabilities.
Despite our best efforts, no online platform is 100% risk-free. Always ensure you use strong passwords and protect your credentials.
5. Cookies & Tracking Technologies
We use cookies and tracking technologies to improve user experience and analyze site performance.
5.1 What Are Cookies?
Cookies are small files stored on your device that help track your preferences and website activity.
5.2 How We Use Cookies
- Essential Cookies: Necessary for Website functionality (e.g., login sessions, shopping cart).
- Analytics Cookies: Track website usage and performance (e.g., Google Analytics).
- Marketing Cookies: Deliver personalized ads based on browsing behavior.
5.3 Managing Cookie Preferences
You can modify your browser settings to disable cookies, but some features may not work properly.
6. Your Rights & Choices
We respect your rights regarding your personal data. You can:
6.1 Access, Update, or Delete Your Information
- Request a copy of your personal data.
- Update incorrect or outdated information.
- Request deletion of your data (subject to legal obligations).
6.2 Opt Out of Marketing Communications
- You can unsubscribe from emails anytime by clicking the “Unsubscribe” link.
To exercise your rights, email us at [Your Email].
7. Retention of Data
We retain your data only as long as necessary for:
- Fulfilling your orders and providing services.
- Legal, tax, and regulatory obligations.
- Security and fraud prevention purposes.
Once no longer required, your data is securely deleted or anonymized.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal changes or business updates. We encourage you to review this page occasionally.
If significant changes occur, we will notify users via email or a website notice.
9. Contact Us
If you have any questions or concerns about this privacy policy, feel free to contact us:
📍 Creative Computers
#1344, S.R Elegants, 6th Main Road,
D Group Layout, Srigandakaval,
Bengaluru – 560091, India
📞 Phone: +91 80-22445568
📧 Email: info@creativecomputersblr.in